W-2 FAQ

Is ADP Secure?

Yes,  ADP, Inc. is a trusted and data security-focused provider of HR, payroll, talent, time, tax, and benefits administration, serving hundreds of thousands of organizations over ADP's 65 year history.  For information regarding data security and the specific safeguards employed by ADP, please see ADP's Data Security and Privacy at ADP webpage.

Why am I being asked for my Social Security Number and Finish Line Employee Number?

Both pieces of information are necessary in order to safeguard and verify your identity.  Requiring both pieces of information reduces the possibility of an unauthorized person opting in to this program and intercepting your W-2.

What if I don't have a Social Security Number?

• Only those with a valid Social Security Number are able to access their W-2 online.  For additional information please contact Payroll by submitting a ticket through the HR Service Desk using the direct link provided below. https://finishline.atlassian.net/servicedesk/customer/portal/14 

What is I don't remember my employee number?

• Your seven digit employee number can be found on your last pay stub.

What is the deadline for registering to receive my W-2 electronically?

• Employees must register on or by December 31st in order to gain electronic access to the W-2 for the current tax year.  

How can I access my ADP account after registering?

• Employees can access ADP directly at myadp.com.  Current employees or employees separated less than 60 days can access this link by logging into Workday, clicking the pay icon, and selecting My W2 Services.

What is I forget my ADP password or username?

• If you forget your ADP password or username, use the Forgot User ID or Forgot Password links on the ADP webpage for assistance.  If attempts to utilize the Forgot User ID or Forgot Password are not successful please contact Payroll for additional assistance by submitting a ticket through the HR Service Desk using the direct link provided below. https://finishline.atlassian.net/servicedesk/customer/portal/14 

• Tip:  If log in name is lost, try your first initial and last name followed by @FLMA.  Example:  John Smith's username would be JSmith@FLMA.  This piece of information will allow you to use the forgot password option for an opportunity to reset your password.

My account is locked.  What do I do?

• Accounts lock for security purposes after multiple attempts using incorrect information.  Account locks are typically in place for 24 hours.

• Refer to the question above What if I forget my ADP username and password to obtain corrected login information.  This information can be utilized as soon as the lock is released or a different browser is utilized.

How do I register with ADP for online W-2 services?

• Review the W-2 statements page for detailed registration instructions.  Current employees or employees separated less than 60 days can access this link by logging into Workday, clicking the pay icon, and selecting My W2 Services.

Am I required to register?

• All employees are encouraged to register, but it is not required.

If I register for online access to my W-2, will I still receive it in the mail?

• No.  Employees who register or who have registered in previous tax years will not receive the W-2 in the mail.  Registered employees will be able to view previous W-2 forms and print additional copies at a later date, if needed.  

I missed the registration deadline and did not receive my W-2 in the mail.  Will Finish Line email or fax my W-2 information so I can file my taxes on time?

• No.  Finish Line nor ADP will send W-2 information via email or fax.  (Again, this is another reason we encourage online registration.)  Employees must contact ADP directly at 1-800-422-9410 to request additional mailings.  

Will I be able to access my W-2 information if I am no longer employed by Finish Line?

• Yes.  Workday access is terminated 60 days from the date of separation, but former employees will still be able to access the W-2 information on the ADP portal if registered for online W-2 access.